iPad Problems

Resolving Issues with Your iPad

If you encounter issues with your iPad, there are specific steps to address them based on your school level:

• Elementary School: Report issues to your elementary school teacher or building secretary.

• Middle School: Contact main office personnel or a member of the technology department.

• High School: Contact main office personnel or a member of the technology department.

Troubleshooting Tips:

• Quit all open apps
• If your iPad is acting strangely, perform a hard reset, as this often resolves unexpected behavior. If the problem persists, follow the instructions provided for your respective school level.
  • To perform a hard reset: Simultaneously press and hold the power and home buttons until the Apple icon appears on the screen. Then, release the buttons.

Hardware Issues: For physical problems such as a cracked screen, broken buttons, display issues, or battery problems, please reach out to the person responsible for your grade level as listed above.

If your iPad is broken or needs repair, see the table below for details. Payments can be made in cash or by check, made out to the Haddon Township Board of Education.

Please feel free to contact Steve Chard with any questions, comments or concerns. 

Steve Chard

Technology Coordinator

856-859-7750 x 7138

schard@htsd.us

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Damage/Loss/Theft/Fines

● If at any point during the school year there is damage, loss, or theft of an iPad and/or accessories, the user must report to the appropriate personnel. Students in grades 3-5 will report to the classroom teacher, students in grades 6-8 report to the RMS main office, students in grades 9-12 report to the office of the Director of Technology.
● Any technical issue with the device that cannot be resolved must be reported to the appropriate personnel immediately. This includes, but is not limited to: iOS, battery issues, loss of Internet connectivity, failure of apps to launch, etc.
● Any hardware/software repairs that are not due to misuse or damage will be covered without cost; however, any accidental or intentional damage to the device may incur a cost.
● Fines will be imposed in accordance with the chart below or as the circumstances may warrant at the discretion of the Haddon Township Public School District.
● After two incidents of accidental damage, the student may lose the privilege of being in the iPad 1:1 program and may not be permitted to take the device home.
● All reports will be investigated and addressed on a case-by-case basis

Issue	Action(s) Necessary	Cost
Accidental - 1st instance Damage/Loss/ Negligent loss (no effort to properly secure the device)	A report must be made to the appropriate personnel immediately. The device, charger, and case must be returned to the school so that a determination may be made whether the device can be repaired or needs to be replaced. A spare device may be issued (if available).	$50
Accidental - 2nd instance Damage/Loss/ Negligent loss (no effort to properly secure the device)	A report must be made to the appropriate personnel immediately. The device, charger, and case must be returned to the school so that a determination may be made whether the device can be repaired or needs to be replaced. A spare device may not be issued. The student may need to wait until the original device is returned from service.	$100
Accidental - 3rd instance Damage/Loss/ Negligent loss (no effort to properly secure the device)	A report must be made to the appropriate personnel immediately. The device, charger, and case must be returned to the school so that a determination may be made whether the device can be repaired or needs to be replaced. The student must wait until the original device is returned from service. Some loss of privileges of using the iPad may occur.	All costs associated with repairing or replacing the device will be borne by the student.
Intentional Damage	Deliberate damage will be referred to the principal or assistant principal. Any and all appropriate discipline for damage to school property as set forth in the discipline code will be administered.	All costs associated with repairing or replacing the device will be borne by the student.
Theft	A report of a theft (as determined by the school administrator- all appropriate efforts to secure the device were made) of the iPad or accessories must be made to the main office immediately. If the theft occurs outside of the school, the user must file a police report. A copy of the police report must be submitted within 5 days of the incident to main office personnel.	No cost for the first instance . Costs may be charged with repeated occurrences.